Complaints 

We hope it never comes to a complaint on your part, because we strive to provide only quality services to our users.

First of all, we recommend that before you become a user of the King Billy casino Canada, you carefully study all official documents of the company in order to understand under what conditions we offer you our services. Usually users complain because they are not informed, but when you register you agree with all the conditions described in official documents and confirm that you have studied them.

In addition, company documents may be amended from time to time. And if you study them carefully when registering and agree with everything, don’t forget to check them for updates and additions. It is possible that some updated clauses may seem unacceptable to you. And all disputes between parties are always based on the rules described in the documents posted on the company’s website.

If players from Canada experience problems while playing on the King Billy website, they have the right to exercise their right to vote and complain to the ADR service provider

Filing a complaint 

If you have any problems while playing on the King Billy website, you can exercise your right to vote and complain to our ADR service provider.

If you have problems with bonus payouts, transactions, software, or other issues, then contact AskGamblers Casino Complaint Service. 

AskGamblers Complaint Service

King Billy runs an honest and transparent business. Your trust is important to us, which is why we have joined the AskGamblers trust certificate. This unique service of our casino allows users to leave their complaints publicly in the open. This step requires a great effort from the casino to provide quality service, but at the same time, in this way we can count on greater loyalty of our users. After all, we do not hide any information from you and we are not afraid of criticism.

Deadlines for answering a complaint

Both parties, user and company, have a limited amount of time to respond when solving a problem. This is done for faster and better interaction. Thus, each party is limited to 96 hours to respond. If neither party responds within that time, the complaint will be closed.